Policy / Guidelines
Committed to Customer Satisfaction
Please contact us at our website for any customer service issues and we will respond ASAP or you can also contact us at the P.O. Box 1487, Bloomfield, NJ 07003 address.
- Please allow 2-4 weeks for delivery from the date your order form/ payment is received by our office.
- All orders shipped either UPS, USPS, Priority Mail.
- It is important that we have an accurate ship-to address. An incomplete address will require your order form to be returned to you.
- Once an order is received, it cannot be changed or cancelled.
- We ship throughout the United States and Puerto Rico. No international shipping.
- We cannot accept stamps as payment.
- Not responsible for incorrect ship-to address.
- If a package is returned to us and reshipped, a reshipping fee may be required.
- Not responsible for unclaimed packages.
- Not responsible for typographical errors.
- Use a separate sheet of paper for any additional gift recipients that won’t fit on the order form.
- Customer service inquiries: P.O. Box 1487 Bloomfield, NJ 07003.
- If there is no order form available, a handwritten order form is acceptable.
- On rare occasions we may substitute another item of equal or greater value to assure your gift arrives on time.
- All weights and measurements are approximate.
- Gift Packages Only: If the gift card message you wish to send will not fit in the space provided you can include a message on a separate piece of paper and/or a photograph that we will include with your gift.
- If a gift is returned unclaimed or because an incorrect address was provided, a Cell Shop credit will be issued (less shipping and handling).
- Some designs may vary.
- Some images are enlarged for illustration purposes.
- For a copy of our guidelines send request to: Cell Shop, 1 Bank Street, Rockaway, NJ 07866