Policy / Guidelines

Shipping Guidelines

• Please allow 2-4 weeks for delivery from the date your order form/ payment is received by our office.
• All orders shipped either UPS, USPS, Priority Mail.
• It is important that we have an accurate ship-to address. An incomplete address will require your order form to be returned to you.
• Once an order is received, it cannot be changed or cancelled.
• We ship throughout the United States and Puerto Rico. No international shipping.
• We cannot accept stamps as payment.
• Not responsible for incorrect ship-to address.
• If a package is returned to us and reshipped, a reshipping fee may be required.
• Not responsible for unclaimed packages.
• Not responsible for typographical errors.
• Use a separate sheet of paper for any additional gift recipients that won’t fit on the order form.
• Customer service inquiries: P.O. Box 1487 Bloomfield, NJ 07003.
• If there is no order form available, a handwritten order form is acceptable.
• On rare occasions we may substitute another item of equal or greater value to assure your gift arrives on time.
• All weights and measurements are approximate.
• Gift Packages Only: If the gift card message you wish to send will not fit in the space provided you can include a message on a separate piece of paper and/or a photograph that we will include with your gift.
• If a gift is returned unclaimed or because an incorrect address was provided, a Cell Shop credit will be issued (less shipping and handling).
• Some designs may vary.
• Some images are enlarged for illustration purposes.
• For a copy of our guidelines send request to: Cell Shop, 1 Bank Street, Rockaway, NJ 07866